Privacy and Cookies Policy
What we do with your information
At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).
Using your information
Domestic & General Insurance PLC (“we”) is the "data controller" of your information. We process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information.
Sharing your information
Transferring your information
In exceptional cases, we may transfer your information to countries outside the European Economic Area (including the US) which may not have data protection laws which provide the same level of protection as provided in the UK or ROI as appropriate. We have put in place Model Clauses as an appropriate safeguard to ensure that such information is adequately secured and protected and that such transfers meet the requirements of applicable data protection law.
Keeping your information
We keep your personal information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing.
Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
- for a copy of the personal information we hold about you
- for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
- to update or correct your personal information to keep it accurate
- to delete your personal information from our records if it is no longer needed for the original purpose; and
- to restrict the processing of your personal information in certain circumstances
And you may also:
- object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
- where we rely on your consent, withdraw that consent at any time.
Please note that the above rights are not absolute and certain exemptions apply to them.
You can also make a complaint to the Information Commissioner (www.ico.org.uk) or the Data Protection Commissioner (www.dataprotection.ie) as appropriate if you feel your personal information has been mishandled.
We, along with other members of our Group and Sky UK Limited may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference, let us know by emailing firstname.lastname@example.org or by writing to us using the contact details provided below. For Sky UK Limited marketing you’ll need to contact them directly using their contact details that you’ll normally find in their privacy notice.
If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP United Kingdom or email@example.com and we’ll be happy to help you.
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
The Cookies we Use
The following is a list of the Cookies that we use on the Website and the purpose for which they are used. By continuing to use the Website, you are consenting to the use of these cookies.
||Stores the categories visited by a user, which is later used by the following Analytics tags: Product tag, Cart tag and Order tag.|
||The value of referrer in the HTTP header.|
non-secured session cookie
|This cookie contains the value of the store ID of the session. This value is used to select the store to run the command, if one is not specified on the URL.|
||Checks whether the client browser accepts cookies.|
secured session cookie
|WebSphere Commerce uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL. For increased security, it has a timestamp with a signature. This cookie is used to authenticate the user over SSL connections.|
non-secured session cookie
|This cookie exists only if it is a generic user session. This cookie stores the session values such as store ID, language ID, and contracts.|
non-secured session cookie
|This cookie is created on the first request that is processed by WebSphere Commerce run time. For example, a non-cache request.|
non-secured session cookie
|This cookie is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, or session identifier.|
WebSphere Application Server cookie
|This cookie is used when WebSphere Commerce is enabled for single sign-on with other WebSphere applications’ information centre.|
|WC_EdgeCacheComponent_storeId||Used for Edge Caching.|
|FEP2 SoccomAuthToken||Social bridging session cookie.|
|FEP2 SoccomUserInfoToken||Social bridging session cookie.|
|FEP2 SoccomUserToken||Social bridging session cookie.|
|LtpaToken2||WebSphere Application Server LTPA token used for single sign-on.|
|redeye||This cookie is used to store information about user page activities during the website session. This cookie can also be used to store ordering information needed to enable automated customer service emails.|
|netoutcome||This cookie is used to allow the website owner to monitor user activity across key areas of its website in order to provide services that more personalised, to produce more relevant marketing communications, and to provision accurate analytical reporting.|
|1P_JAR||This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the website.|
|ANID||This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the website.|
|BIGipServer~PRD~POOL_PRD_REGISTERMYGUARANTEE.COM||This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, it ensures user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on (but not always).|
|CONSENT||This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the website.|
|NEW_VISITOR||Session cookie set by Magnolia to remember language preferences and personalise content.|
|NID||This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites.|
|OGPC||This cookie enables the functionality of Google Maps.|
|VISITOR||Session cookie set by Magnolia to remember language preferences and personalise content.|
|_4c_||First-party cookies (set in the origin of your website) are used mainly for performance, and third-party cookies are only used for functionality (when needed).|
|_ga||This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session, and campaign data for the site’s analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.|
|_gat_UA-20138688-5||This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high-traffic-volume websites.|
|_gcl_au||Used by Google AdSense for experimenting with advertisement efficiency across websites that use their services.|
|_gid||This cookie name is associated with Google Universal Analytics. It is to store and update a unique value for each page visited.|
|eud||These cookies are from Rocket Fuel (rfihub.com) and are used to deliver targeted advertising across their network sites, ensuring users see relevant advertising.|
|euds||These cookies are from Rocket Fuel (rfihub.com) and are used to deliver targeted advertising across their network sites, ensuring users see relevant advertising.|
|optimizelyEndUserId||Cookie set by the Optimizely website optimisation platform. This cookie is a unique user identifier.|
|rud||These cookies are from Rocket Fuel (rfihub.com) and are used to deliver targeted advertising across their network sites, ensuring users see relevant advertising.|
|sc.ASP.NET_SESSIONID||This cookie name is associated with the SessionCam web analytics application from ServiceTick.|
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.
However if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.