From problems with your Sky box to trouble with your remote, check out the handy troubleshooting tips below for simple solutions.
We’ve included the most common equipment problems, but if you can’t find the answer you need, try the Help & Support section of the Sky website.
Your Sky TV PIN is a four digit code that lets you access age restricted content, interactive services and Sky Store movies. It also lets you set up parental controls on your Sky box.
If you don’t know your PIN, please read the PIN help & support information on the Sky website.
If something‘s wrong with your Sky box, TV set or connections you may see:
To find possible solutions for these problems, please read the picture troubleshooting information on the Sky website.
This could be due to bad weather, damage to your Sky dish, or something blocking the signal.
To find the cause and fix the problem, please use the satellite signal diagnostic tool on the Sky website.
Your Sky box will occasionally let you know a recording has failed and will display a message telling you why. To find out how you can avoid these problems, please read the recordings and planner help & support information on the Sky website.
If your Sky box is stuck on standby, or has a continuous or flickering red or amber light, there are a few things you can do to fix the problem.
For a step-by-step guide, please read the standby help & support information on the Sky website.
Please note Sky tvLINKs are no longer manufactured by Sky and we are unable to replace them. If you are having issues with your tvLINK we may be able to resolve your problem over the phone, please contact us on 0800 561 4457.